Since graduating from LSSU's Communication program in 2008, Ben has enjoyed
success in the insurance industry due in part to the skills he learned at LSSU. He
currently is an Operations Supervisor for Farmers Insurance Group in Grand Rapids,
MI and leads a team of 15 in a direct to customer contact center. The department
plays a major role in Farmer's market strategy by supporting the local agent distribution
channel with extended hours via phone and chat.
"The interpersonal and organizational communication skills I learned at LSSU are used
on a daily basis in insurance. Insurance is an intangible product that is more of an
interpersonal relationship between the policy holder and the company", says Ben. "My
primary job is coaching team members to effectively analyze and communicate complex
situations in a way our customers understand using straightforward and proactive
interaction models. The curriculum at LSSU not only prepared in my current job, but
also prepared me to know how to transfer these skills to my team."
Ben Momber - BA Communication 2008