Lake Superior State University
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Patrick Gagliardi

Patrick Gagliardi '74

Former Michigan State Representative

Former House Majority floor leader

Appointed to Michigan Liquor Control Commission

LSSU Outstanding Alumnus Award '88

Audio Visual

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Video Information
Title: DEALING WITH DIFFICULT PEOPLE
Movie ID: VT4409
Movie Number: 4409
Description: Leaders and managers are constantly faced with difficult people and difficult situations. The ability to manage people and situations to defuse anger and other negative emotions and move toward productive resolution of difficulties is a crucial characteristic of an effective nurse manager. Using narration, interveiws with real-life nurse managers, and graphics and scenarios to illustrate key points, this video demonstrates how to handle various types of difficult behavior and also examines some common personnel problems and their underlying causes.
Series: NURSING LEADERSHIP & MANAGEMENT
Part: 0
Time: 29
Department: NURS
Call Number: RT89.3.D42 1995
At LSSU: Y

Majoring in Nursing...

Katie Farnsworth

Katie Farnsworth
Nursing
Big Rapid, MI

Small campus and small class sizes. [ more ]

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