Lake Superior State University
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Maria DiValentin

Ariel Kelly, a Park and Recreation graduate who is a park ranger at Yosemite National Park, was interviewed as part of a program feature that highlights beautiful places in America.

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Video Information
Title: DEALING WITH DIFFICULT PEOPLE
Movie ID: VT4409
Movie Number: 4409
Description: Leaders and managers are constantly faced with difficult people and difficult situations. The ability to manage people and situations to defuse anger and other negative emotions and move toward productive resolution of difficulties is a crucial characteristic of an effective nurse manager. Using narration, interveiws with real-life nurse managers, and graphics and scenarios to illustrate key points, this video demonstrates how to handle various types of difficult behavior and also examines some common personnel problems and their underlying causes.
Series: NURSING LEADERSHIP & MANAGEMENT
Part: 0
Time: 29
Department: NURS
Call Number: RT89.3.D42 1995
At LSSU: Y

A Great Place...

Gabby Castillo

Gabby Castillo
Communication
Mt. Pleasant, MI

My favorite thing about LSSU is the diversity of people you can find, despite the fact that it's a small campus! [ more ]

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