Lake Superior State University
Lake Superior State University
 
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Alum Success

Chelsea Sparrow

"My experience at Lake Superior State University is one of the best of my life. Not only did the education I received prepare me immensely for the work world, I made friendships and connections that are sure to last me a lifetime. LSSU is the perfect collegiate experience: exceptional educators, a welcoming community and the beauty of Michigan’s Upper Peninsula."

--Chelsea Sparrow
LSSU Athletic Training Graduate;
ATC Graduate Intern Athletic Trainer;
University of Minnesota, Duluth

Audio Visual

Video Library

Video Information
Title: DEALING WITH DIFFICULT PEOPLE
Movie ID: VT4409
Movie Number: 4409
Description: Leaders and managers are constantly faced with difficult people and difficult situations. The ability to manage people and situations to defuse anger and other negative emotions and move toward productive resolution of difficulties is a crucial characteristic of an effective nurse manager. Using narration, interveiws with real-life nurse managers, and graphics and scenarios to illustrate key points, this video demonstrates how to handle various types of difficult behavior and also examines some common personnel problems and their underlying causes.
Series: NURSING LEADERSHIP & MANAGEMENT
Part: 0
Time: 29
Department: NURS
Call Number: RT89.3.D42 1995
At LSSU: Y

Career Focused...

Rebecca Secrest

Rebecca Secrest
Social Science
Alanson, MI

"LSSU's size is perfect. I see familiar faces every day. There is a security and comfort in that. The professors are wonderful, and there is a lot of interaction in the smaller classes. The level of attention students get is the same as at a small private college, but at a great price." [ more ]

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