Lake Superior State University
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Alum Success

Andrea Hornblower

"An opportunity like this never would have come available to me if I had not taken the program in the Sault College/LSSU International Division," Hornblower said. "My employer was very impressed with the fact that I not only had a degree in computer networking, but the hands-on knowledge, as well. This is the main reason that I was hired."

Andrea Hornblower, '06
Network Administrator
Brac Informatics Centre,
Cayman Brac, Cayman Islands

Audio Visual

Video Library

Video Information
Title: DEALING WITH DIFFICULT PEOPLE
Movie ID: VT4409
Movie Number: 4409
Description: Leaders and managers are constantly faced with difficult people and difficult situations. The ability to manage people and situations to defuse anger and other negative emotions and move toward productive resolution of difficulties is a crucial characteristic of an effective nurse manager. Using narration, interveiws with real-life nurse managers, and graphics and scenarios to illustrate key points, this video demonstrates how to handle various types of difficult behavior and also examines some common personnel problems and their underlying causes.
Series: NURSING LEADERSHIP & MANAGEMENT
Part: 0
Time: 29
Department: NURS
Call Number: RT89.3.D42 1995
At LSSU: Y

Majoring in Nursing...

Katie Farnsworth

Katie Farnsworth
Nursing
Big Rapid, MI

Small campus and small class sizes. [ more ]

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