Lake Superior State University
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Alum Success

Patrick Gagliardi

Patrick Gagliardi '74

Former Michigan State Representative

Former House Majority floor leader

Appointed to Michigan Liquor Control Commission

LSSU Outstanding Alumnus Award '88

Audio Visual

Video Library

Video Information
Title: UST THE TELEPHONE THE RIGHT WAY
Movie ID: VT5713
Movie Number: 5713
Description: In this training program your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
Series:
Part: 0
Time: 24
Department: BUS/LEG
Call Number: BJ2195.U82 2002
At LSSU: Y

Hands-on Training...

Brian Applegate

Brian Applegate
Fire Science

LSSU's dedicated three-story fire lab made all the difference to Brian Applegate.

"Our certification training classes offered real situations," Brian says. Students practice victim search techniques while controlling and extinguishing fires. Applegate says his favorite exercise was the live fire flashover simulation. "We saw how fires evolved as they burned," he says. "It’s as close as you can get to the real thing."

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