Lake Superior State University
Lake Superior State University
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FLSA Designation
Date Issued: 2004-02-20
Information Technology
Title: Network/Telecommunications Administrator
Function and Responsibility
Under the direction of the Director of Information Technology, responsible for installation, monitoring, maintenance, and support of campus-wide computer networks, telephone equipment and related services.
Duties and Responsibilities
Include the following. Other duties may be assigned.
• Provide timely support and repair for all network related user requests
o Faculty, staff and students
o Moves, adds and changes
o Cabling
• Provide timely support and repair for all telephone related user requests
o Faculty, staff and students
o Moves, adds and changes
o Cabling
• Install and maintain network, telephone and associated data communications equipment
• Maintain stock of related network, telephone, data and electronic tools and parts necessary for network and telephone support
• Order necessary materials and equipment needed for network and phone support for all campus offices and dorms
• Maintain accurate and up-to-date records including cable plant
o Cable type, cable routes, punch-block locations and pair counts
• Produce and maintain required documentation and diagrams
o Location, equipment type, node names and addresses
• Develop and implement performance improvement measures for the campus-wide computer network
o Gather and analyze network performance data
o Investigate network changes that will improve performance
• Assist and coordinate Residential Network support (network and telephone) by working in conjunction with the IT Helpdesk.
• Develop network configurations for the residential and campus network
• Provide telephone infrastructure support as required
• Provide network infrastructure support as required
• Provide assistance to the Network Administrator as required
• Assist other Information Technology staff as needed
• Supervisory responsibilities
o Functional supervision may be exercised over student assistants

Bachelor’s degree in Electrical, Computer Science or Computer engineering or related field, or equivalent combination of education and experience (a total of five years experience), two years of which involve experience in network administration and support; three years experience with telecommunications systems, preferably with Rolm/Siemens products; mechanical and electronic aptitude; knowledge of networking (software, hardware, cabling); possess good computer skills; ability to interact and communicate positively with users including students; willingness to accept odd hours and/or shift work.

Completion of formal telephone training courses
Completion of formal network training courses
Knowledge of TIA/RIA standards
A+ or other network certification
Documented experience with Rolm/Siemens switch and PhoneMail

Demonstrated ability to work well independently without direct supervision
Strong interpersonal and communication skills
Commitment to customer service and understanding

Physical and Mental Demands
Must be able to read, write, calculate, maintain records and solve problems
Ability to hear the conversational voice, with or without a hearing aid as required
Ability to speak, understand, and be understood under normal circumstances
Full use of arms, hands, legs and feet as required to complete assigned tasks
Ability to individually lift up to 50 pounds
Ability to distinguish colors
Must be able to stoop and bend for long periods of time
Must be able to work in confined spaces
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