Link to 24/7 tutoring through SmarThinking

Click to access ASC 24/7

ASC 24/7

The LSSU Academic Success Center now offers “ASC 24/7” — a free online tutoring service for students at the LSSU Regional Centers, students in need of after-hours tutoring, or who need tutoring for a class that our Academic Success Center does NOT offer in-person tutoring for.

Students at LSSU’s main campus are asked to make use of in-person tutoring services first.


Directions for Using ASC 24/7

How to start a live (drop in) tutoring session.

  1. Log in to your ASC 24/7 account.
  2. Select “Drop-In Session“.
  3. Choose the Discipline where you’d like tutoring.
  4. Select the specific subject area you want from the list of subjects. This will take you to a tutorial room where you can initiate an online whiteboard session with a tutor
  5. After the whiteboard loads, review the instructions in the middle of the page. Then click the “Start” button to continue.
  6. Type your question and click the “Enter Question” (top-right corner) button to signal to a Tutor that you are ready to work.
  7. When the Tutor is ready to help you, you will get a notification (visual & audio). You may now communicate with the Tutor by typing on the whiteboard area.
  8. Use the Exit/Options button at the top-right corner when you are done.
  9. Click End Session to confirm and exit.

How to schedule a future appointment.

  1. Log in to your ASC 24/7 account.
  2. Select “Schedule a Future Session“.
  3. Choose the Discipline where you’d like tutoring.
  4. Select the specific subject area you want from the list of subjects.
  5. A calendar will appear in the next window. Select a day and a time. Appointments are scheduled for 30 minutes in length.
  6. Scheduled sessions must be booked at least 24 hours in advance.
  7. Scheduled appointments can be found under the “My Sessions” tab on the dashboard.

How to submit an offline question.

  1. Log in to your ASC 24/7 account.
  2. Select “Submit an Offline Question“.
  3. Choose the Discipline that you have a question about.
  4. Select the specific subject area you want from the list of subjects.
  5. Read the instructions in the middle of the screen and select “Start”
  6. Type your question on the whiteboard and click the “Submit Question” button.
  7. Responses will be sent to you within 24 hours.

How to start a Group Session.

  1. Log in to your ASC 24/7 account.
  2. Select “Schedule a Future Session“.
  3. Choose the Discipline where you’d like to schedule a session.
  4. Select the specific subject area you want from the list of subjects.
  5. A calendar will appear in the next window. Select a day and a time. Appointments are scheduled for 30 minutes in length.
  6. Select a Topic and Keyword in the Pop up window
  7. Other students can then join your session and you have the option to ask a tutor to join
  8. Select “End Session” to end the session.

How to submit an essay for review.

  1. Log in to your ASC 24/7 account.
  2. Click on “Submit My Writing or Career Documents” and select a subject from the list.
  3. Fill out the essay submission form. All red fields are required.
  4. To upload your essay, click on the Browse button and locate your essay on your computer. We recommend that you save your writings in standard word processing formats such as Microsoft Word (.doc) or Rich Text Format (.rtf) before submitting them. Macintosh users should add an extension (.doc or .rtf) to the file name before uploading.
  5. Click Submit.
  6. Then review your submission and click “Confirm Submission“. You will receive a pop-up confirmation message. You must return to the Smarthinking website to pick up your returned essays.

How to retrieve a reviewed essay.

  1. Log in to your ASC 24/7 account.
  2. From the middle of the page, select “Review My Sessions and Submissions“.
  3. On the left side, you have filters; check the “writing” box under Type, “returned” under Status. On the right side, you will have your returned essays.
  4. Click on the title of your essay, scroll down the page, and click on “Download Tutor Response” for Tutor Response.
  5. Choose a location to save the file (usually on the desktop).
  6. You can keep the default name for the file or rename it as you wish.
  7. You should have Microsoft Word Document or Rich Text Format in the Save as Type box.
  8. Click Save.
  9. Refer to the document from the location where you save it.