Lake Superior State University
Lake Superior State University
 
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Since graduating from LSSU's Communication program in 2008, Ben has enjoyed success in the insurance industry due in part to the skills he learned at LSSU. He currently is an Operations Supervisor for Farmers Insurance Group in Grand Rapids, MI and leads a team of 15 in a direct to customer contact center. The department plays a major role in Farmer's market strategy by supporting the local agent distribution channel with extended hours via phone and chat. "The interpersonal and organizational communication skills I learned at LSSU are used on a daily basis in insurance. Insurance is an intangible product that is more of an interpersonal relationship between the policy holder and the company", says Ben. "My primary job is coaching team members to effectively analyze and communicate complex situations in a way our customers understand using straightforward and proactive interaction models. The curriculum at LSSU not only prepared in my current job, but also prepared me to know how to transfer these skills to my team."

Ben Momber - BA Communication 2008

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Getting Screen Ready


Amanda Lafrinere created an electronic magazine to promote a newly established wedding planning business, Alyn Design, in Northern Michigan. Even though she formally graduates in May, Lafrinere already works full-time as a graphic designed at VitalCare in Cheboygan, Michigan.

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